Your information,
handled with care.

This Privacy Policy explains how Nova processes information when you use its mobile applications, customer web application, voice and messaging experiences, connected services and related websites. Web signup is open. Nova’s Android app remains invite-only beta, with public availability by 15 October 2026 and iOS coming soon; the exact surfaces available to you depend on your account, region and device. A contract or enterprise addendum may provide additional terms for an organisation.

• account and invitation details, including name, email address, profile and sign-in identifiers;
• messages, voice notes, recordings, transcriptions, attachments, tasks, reminders, notes and instructions you submit;
• people, phone numbers, calendar details, email content and other information you choose to make available through connected services;
• support messages, feedback, device details, logs and diagnostic information; and
• preferences, relationship context and other memory entries that Nova stores to continue a conversation or carry out a request.

If you request Android launch updates, we process the email address you submit, launch attribution such as source or UTM values, and your consent. We use this information to send Android launch updates and prevent duplicate or abusive submissions. This is separate from account signup, paid access and beta invitations. You may request deletion or correction or stop these updates by contacting us.

When you authorize Google access, Nova receives your Google identity and, with the permissions shown on Google’s consent screen, can access Google Contacts, Calendar events and availability, Google Tasks, and Gmail messages and drafts. The current connection requests permission to read and update contacts, calendars and tasks; search and read Gmail; and create, manage and send Gmail drafts for features you ask Nova to perform. Other connected services, including calling providers, may provide status and content needed for their enabled features.

These permissions are requested together in the current Android setup, even if you do not immediately use every connected feature. You can revoke Nova’s Google access in your Google Account or contact us for help with your Nova account.

• authenticate you, enforce invite-only access and secure your account;
• understand requests, maintain conversation history and execute actions you ask Nova to perform;
• use connected contacts to identify people and, when requested, create or update contact details;
• read calendar availability and events, and create, update or remove events as part of planning requests;
• read and manage Google Tasks, search and read relevant Gmail messages, and prepare or send email when requested;
• store useful preferences and relationship context so you do not need to repeat yourself;
• place or receive calls, transcribe or summarise audio, send messages and return progress or outcome updates;
• operate, troubleshoot, measure reliability and improve the Service, including investigating abuse and preventing duplicate or unauthorised actions; and
• communicate about access, changes, support, security and service operations.

If you enable a private scheduled briefing, Nova may also read relevant calendar, task and email information at the scheduled time to prepare that update. Google-connected content is not sent to public-website analytics or used to select advertisements.

To provide Nova, we may send relevant content to the model, search, hosting, telephony, transcription, notification and tool providers you or the Service have enabled. They process information to perform the requested operation, under their own terms and security practices. Nova does not sell your personal information. We do not permit providers to use connected content for unrelated advertising by default, but provider-specific terms and configurations may apply; ask us for current subprocessors for your account.

Nova does not use information obtained through Google Workspace APIs to develop, improve, or train non-personalized AI or machine-learning models, and does not transfer that information for such training.

Calls and contact data often concern people other than the account holder. You are responsible for a lawful basis and any notice or consent required to collect, record, transcribe, summarise, store or share their information. Do not use Nova to secretly record or monitor people, or to upload sensitive information you are not authorised to process. We may retain call metadata, notes and transcripts according to your settings, provider behaviour and the retention choices described below.

Nova stores Google authorization tokens in an encrypted, account-bound connection record. Relevant information obtained from Google may also appear in your persistent Nova conversation, action results, notes or memory when it is used to answer a request or follow through on work. Revoking Google access prevents new authorized retrieval but does not automatically remove information already saved in Nova or undo an action already performed in a connected service. Nova may keep conversation history, tasks, reminders, notes, preferences and relationship context while your account is active or as needed to provide the requested feature, resolve disputes, prevent abuse, comply with law and maintain secure backups. You can ask us to correct or delete account information; deletion may take time to propagate through active systems, backups and connected providers.

We may share information with service providers acting on our instructions, connected providers you select, people or organisations you direct Nova to contact, and authorities where required by law or necessary to protect rights, safety or the Service. Relevant connected-account content may be sent to an AI model provider to carry out a user-facing Nova request, such as summarising an email or planning around a calendar event. We may disclose other information as part of a merger, financing, reorganisation or sale, subject to applicable confidentiality and notice requirements. We will not transfer Google API-derived data in a merger, acquisition or sale of assets without your explicit prior consent. We do not sell personal information.

We use access controls, encrypted transport and operational safeguards appropriate to the Service, but no system is completely secure. You must protect devices, passwords, pairing codes, API keys and connected accounts, and report suspected compromise promptly. Do not send secrets in ordinary chat or support messages.

Our public website records page views, session-scoped visits, scroll checkpoints, clicks, campaign tags and Android launch form-interaction metadata to understand performance and improve the experience. DataFast runs in cookieless mode and Microsoft Clarity in no-consent mode. Form text is masked and never sent as an analytics event; a raw email address is stored only when you submit the Android launch form. First-party event metadata is retained for up to 180 days. These tools are limited to the public landing pages and do not receive Nova conversations, contacts, calendar, call content or connected-account data.

You may revoke Nova’s access in your Google Account, change available preferences, stop using a feature, ask for a copy or correction of account information, or request deletion by contacting support@callnova.in. We may need to verify your identity and authority before fulfilling a request. Depending on where you live, you may have additional rights under local privacy law; this policy does not remove those rights.

Nova is not directed to children who cannot lawfully consent to the processing involved. Do not use the Service for emergency dispatch, diagnosis, treatment, credit, employment, legal representation, or other high-impact decisions without appropriate human review and safeguards.

We may update this Policy as the Service evolves. The current version will be posted here with an updated effective date, and material changes will receive a reasonable in-product notice where practical. Privacy questions can be sent to support@callnova.in.